As you’ll recall, I had an appointment on the 7th. They found $1,300 of things to fix, and I was like, “I need to think about it.” I was pretty sure I had a warranty for it, but they said I did not. They then said that because I had two warranties (original and extended) that the extended one would not show up in their computer.
To work around this, they have to talk to a live person, but those only exist during the week. So this Friday at 11 I am taking my Saturn back home, to Saturn of Fremont, where they will give me a rental. I’ll go back on Saturday to pick it up, and other than the 80 miles of driving, everything will work out.
Back on the 7th, I told the guy at Saturn of Stevens Creek that I would be in Orlando but that he could call me and tell me about this warranty business. He said he would call on Wednesday because he was off the 8th-10th. Nothing. Not that I am surprised. This is the same person who held my car in July seven hours for an oil change before I realized I needed to be more proactive and call him back. This is the same guy who held my car for five hours on the 7th before I remembered that I still needed to be more proactive and call him back. Both times the cars had been ready for hours. And don’t get me started on putting the month and year on the next-oil-change sticker. Been there. Done that.
So fuck them. Fuck Saturn of Stevens Creek in the asshole with a big rubber dick. I don’t care whether they are two miles from my house. I don’t care whether their most-common excuse is that their service is so good that people drive from all over the Bay Area to get serviced by them. I’m going back to where I was appreciated (no, not Saturn of Reno, who are the best).
I might as well move back to the East Bay. Someone stop me!
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